Employees need to trust their leaders and the decisions they make, and have faith that the organisation is being steered along the right path for all concerned.
Trust is hard to measure and doesn’t come with an absolute ROI, and business leaders might be tempted to shift their efforts and focus away from such an intangible commodity. So before tackling the ‘how’ of creating trust in leadership, it is worth recapping on the ‘why’, to reinforce the pivotal role trust plays, and what happens when trust is absent.