Executive team

John Mark Williams


John is our CEO, working closely with our Board and all the members of our team to support us in fulfilling our mission. He has worked in many leadership roles across the world and enjoys supporting other leaders to achieve their best. John did his MBA at Northumbria University, and spends most of his spare time running (slowly), reading, writing, and collecting antique Chinese Government bonds. Yes, really.

John’s motto is “We are what we share”.

If you would like to contact John directly, email [email protected] or connect on LinkedIn.

Melanie Robinson

Finance Director

A Fellow of the Chartered Institute of Management Accountants, Melanie leads our Finance and Corporate Services team and as our Company Secretary oversees our governance and compliance. In addition to her role at The Institute, Melanie is currently studying an MBA at Aston Business School and is a Trustee for another non-profit organisation.

Jay Ludditt

Marketing Director

Jay leads our marketing strategy. Highly experienced in growing engaged audiences and developing brands, he previously led his own creative agency and founded a global tech and marketing business that scaled to a top-10 'fastest growing tech company' in the Sunday Times Tech Track 100. In addition to his role at The Institute, Jay is a non-executive director for other non-profit organisations and is a Fellow of the Chartered Institute of Marketing. 

Contact Jay directly by email [email protected] or see his LinkedIn profile.

Janet Payne

Head of Product and Service Delivery

Janet heads up a team that look after the development and delivery of our products and services to all our members and clients.

She holds a degree and postgrad qualifications in management and marketing.  She’s passionate about delivering a great customer experience for our members and Corporate clients.  Previously Janet has worked in the private sector in production management and customer services but spent most of her career looking after members at another professional body in the housing sector.

Janet loves France and enjoys sampling the food and wine on trips to renovate a small house in the Pyrenees.

If you would like to contact Janet directly, email [email protected]

Gaynor Lewis

Director of Strategic Partnerships

Joining The Institute of Leadership & Management from the professional body and development sectors, Gaynor has over 20 years’ experience of building relationships, in the UK and internationally, promoting the concept of continuing professional development. A key aspect is raising the profile of ‘leadership’ as a professional skill that can be developed and improved.

Gaynor’s favourite leisure activities include;  walking the coastal path of Wales and volunteering at the local community theatre (always behind the scenes though, usually painting them!)

If you would like to contact Gaynor directly, email – [email protected]


Support for customers and clients (including membership) 

Customer and client support team

For enquiries about our products and services, joining as a member, renewing or upgrading membership or for anything else, contact the team on 01543 266886 or email [email protected].


Events, speakers and contributors 

Jane Nicholson-Biss

Stakeholder Engagement Manager

For any enquiries regarding content collaborations, speaking opportunities and comments, please contact [email protected]

Editorial and advertising

EDGE Journal

For editorial enquiries contact Sally Percy at sally.percy[email protected].

For advertising enquiries contact Sarah El-Husseini at [email protected] or +44 (0)1543 266886.