Executive team

Phil James


Phil’s our CEO and works closely with our Board and all members of our team to keep us on track with our mission.

He’s qualified to Master’s degree level and has ambitions to complete a Doctorate in the area of leadership, management and personal development. Previously, Phil has worked as CEO at various professional and awarding bodies in sectors as diverse as construction and social work.

Phil’s into music, eats too much chocolate and loves to spend time with his family.

If you would like to contact Phil directly, email phil.james@institutelm.com

Janet Payne

Head of Product and Service Delivery

Janet heads up a team that look after the development and delivery of our products and services to all our members and clients.

She holds a degree and postgrad qualifications in management and marketing.  She’s passionate about delivering a great customer experience for our members and Corporate clients.  Previously Janet has worked in the private sector in production management and customer services but spent most of her career looking after members at another professional body in the housing sector.

Janet loves France and enjoys sampling the food and wine on trips to renovate a small house in the Pyrenees.

If you would like to contact Janet directly, email janet.payne@institutelm.com

Kate Cooper

Head of Research, Policy and Standards

Joining The Institute of Leadership & Management from the university sector, Kate has appeared on BBC Television, BBC Radio 4, various other radio stations, has a regular column in Dialogue magazine, is a key note speaker at conferences and provides expert commentary on a range of topics arising from the Institute’s research agenda. 

Kate’s favourite leisure activities are watching rugby union, walking her Labrador and Beagle and planning trips to Italy.

If you would like to contact Kate directly, email kate.cooper@institutelm.com

Melanie Robinson

Head of Finance & Corporate Services

Melanie is a CIMA-qualified Management Accountant currently studying for her ILM Level 5 Coaching and Mentoring qualification.  Melanie has worked for the Institute since Nov 2014 having previously worked in the technology industry.

Melanie is an avid scuba diver and snowboarder and is always planning her next trip.


Jay Ludditt

Head of Brand and Marketing

Jay previously led his own creative agency and also co-founded a highly successful tech and marketing business that claimed Digital Business of the Year at the National Business Awards. As Chief Marketing Officer Jay played a crucial role in growing the business to become a top-10 'fastest growing tech company' in the Sunday Times Tech Track 100.

Jay brings a wealth of experience from the start-up and scale-up scene and leads our brand and marketing strategies to drive growth of the organisation and our cause. 

Pastimes include an unhealthy addiction to Italian cars, great food and adventures with his labradoodles.

Like to contact Jay directly? Email jay.ludditt@institutelm.com or find him on LinkedIn.

Gaynor Lewis

Head of Commercial Development

Joining The Institute of Leadership & Management from the professional body and development sectors, Gaynor has over 20 years’ experience of building relationships, in the UK and internationally, promoting the concept of continuing professional development. A key aspect is raising the profile of ‘leadership’ as a professional skill that can be developed and improved.

Gaynor’s favourite leisure activities include;  walking the coastal path of Wales and volunteering at the local community theatre (always behind the scenes though, usually painting them!)

If you would like to contact Gaynor directly, email – gaynor.lewis@institutelm.com

Beverley Hogg

PA to the CEO


Support for customers and clients (including membership) 

Customer and client support team

For enquiries about our products and services, joining as a member, renewing or upgrading membership or for anything else, contact the team on 01543 266886 or email membership@institutelm.com.


Events and PR

Jane Nicholson-Biss

Stakeholder Engagement Manager

For any enquiries regarding events, please contact jane.nicholson-biss@institutelm.com

Carolyn Howgego

External Communications Manager

For any enquiries regarding PR, please contact carolyn.howgego@institutelm.com

Editorial and advertising

EDGE Journal

For editorial enquiries contact Sally Percy at sally.percy@lidbusinessmedia.com.

For advertising enquiries contact Wayne Pope at wayne.pope@institutelm.com or +44 (0)1543 266886.