John Chantry MBA CinstLM MCMI
Head of Partner Support. South, West and Ireland St. James’s Place Wealth Management
Founder & MD, SERVICEBRAND GLOBAL
Alan Williams coaches service sector organizations,internationally and in the UK to deliver inspiring service for competitive advantage. He created the 31Practices concept and approach.
He is a Fellow of the Institute of Hospitality, a Board member of the British Quality Foundation, a past President of the Meetings Industry Association, a Steering Group member of the recently formed UK Values Alliance and Founder of the Global Values Alliance.
Director of Magma Effect
Head of Research
Kate shapes an innovative research programme at The Institute of Leadership & Management designed to inform, inspire and impact the practice of great leadership wherever it happens. Her role is informed by her career as a senior academic in a university business school, focusing on strategy, leadership and professional development.
Kate is also a conference keynote speaker, internationally, and provides expert commentary on a range of topics arising from the Institute’s research agenda. She is regularly quoted in regional, national and international media, has appeared on both BBC television and radio, is a Forbes contributor and has a regular column in Dialogue Review, the business magazine for leaders.