Putting customers first
This webinar focuses on helping you define and build a toolkit for using customer insight into your decision making. Shanni will share three key areas to focus on when defining and designing your customer insights strategy and one case study on how Be the Business uses formal and informal channels to listen to customers and react to their needs.
Also of interest
How to build a sustainable relationship with a problem client.
Problem clients can clog up a firm’s bandwidth and impede its performance – but there are ways and means of winning them round, writes business adviser Kevin Duncan.