Description: In this 30 minute webinar, speaker David Liddle, will introduce you to a new approach to managing conflict at work – an approach that works and wow its radical. OK it’s not that radical, it’s called talking and listening. If talking and listening is the best and often only way to resolve a conflict at work why does it happen more often? This webinar will explain how our organisational values, our leadership behaviours, our HR policies and our organisational culture often encourage adversarial responses to conflict – you know how it works. I win you lose, I’m right your wrong and so on. It’s a battle and it’s damaging.

David was awarded his MBA with distinction having undertaken detailed research into the effectiveness of workplace mediation within two London Boroughs. Additionally, David has contributed to a book entitled Managing Conflict in the Workplace, and he has recently published a white paper called Mediation Works – available for download from:


Webinar recording

Taking the Grief Out of Grievances

Access restricted

Please login to access the video.



David Liddle

For the past 20 years David has been successfully promoting the principles and practices of mediation and non-violence across numerous walks of life including neighbourhoods, schools, prisons, workplaces and boardrooms.

David has been instrumental in transforming attitudes to conflict management and he has played a major role in cementing mediation as a credible and mainstream activity for some of the most well-known and valued brands. He is collaborative by nature having built partnerships with business leaders, public servants and politicians in the UK and globally.

His ethos, his expertise, his experience and his vision deliver tangible and sustainable benefits at an economic and a human level for his clients. His highly regarded and sought after interventions deliver enhanced performance and efficiency within the boardroom; improved wellbeing and resilience for leaders and employees; greater employee engagement; and a significant reduction in the cost of conflict and litigation.

As the Founder and CEO of The TCM Group, one of Europe’s leading private sector mediation companies, David works with some of the world’s top mediators and trainers of mediators. At TCM, David and his team strive to develop systems and services which promote collaborative justice – a modern and highly effective form of justice. In doing so, he actively challenges traditional systems of justice which he believes are no longer fit for purpose being inherently adversarial, confrontational and complex.

David has created 2 models which are helping organisations to manage conflict and change. The FAIR Mediation Model™ and The Insight Change Model™

In 2007, resulting from his concerns about a lack of a quality framework for professional mediators, David set up the Professional Mediators' Association (PMA). The PMA is dedicated to promoting excellence in mediation.

Also of interest

News & Views

How can firms rid themselves of ‘dirty jokes’ culture?

More than a quarter of men around the world think it’s okay to tell sexual jokes or stories at work, according to new research from the Global Institute for Women’s Leadership.

News & Views

What should firms learn from Body Shop’s open hiring drive?

Applicants to the retail brand’s US distribution centre will no longer have to go through detailed screening – instead, they will be required to answer just three basic questions.

News & Views

Is sports banter in the workplace exclusionary?

Sports-related banter in the workplace has an exclusionary effect on women, according to a major thought leader in the management and leadership space. Is this true?