Guy Arnold  the founder and Managing Director of ‘Sales through Service’ and ‘Investors in Feedback’ shares his insights into the importance of building and maintaining a reputation.
 

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Speakers

Guy Arnold

Founder and Managing Director of ‘Sales through Service’ and ‘Investors in Feedback’

Guy Arnold is the founder and Managing Director of ‘Sales through Service’ and ‘Investors in Feedback’. He coaches, trains and accredits customer experience, loyalty, reputation and referral systems for organisations of all types and sizes. He is the author of three books on the subject of Customer Experience Systems that produce continual and consistent repeat sales, cross sales, up sales and referrals. Before this, he was a turnaround expert and brand builder in the licensed and leisure industry in the UK, and a Director of an FTSE 100 Company. Find out more at www.salesthroughservice.com. Guy is a co-author of “The Reputation Book”, published by LID publishing. Visit the book website at www.thereputationbookproject.com.