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  • 09 December 2019

Which leadership approaches win a company admiration?

Fast-food brand Greggs has won the coveted overall award in Management Today’s 2019 Most Admired Companies list. How has it achieved such an impressive result?

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Latest

  • 27 June 2022

How to build a sustainable relationship with a problem client.

Problem clients can clog up a firm’s bandwidth and impede its performance – but there are ways and means of winning them round, writes business adviser Kevin Duncan.

Voices

  • 07 February 2022
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Spotlight on Managing Customers

Spotlight

  • 14 July 2021

Institute Podcasts: 14th July 2021

Weekly round-up

  • 14 April 2021

Putting customers first

Webinar

  • 25 September 2020
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Worksheet: Sales and Marketing Plans

Worksheet

  • 04 May 2020

What’s gone wrong with leadership at firms that won’t give Covid-19 refunds?

Following complaints, regulators are intervening with businesses that have failed to pay refunds amid the Covid-19 crisis. What has gone wrong with leadership at these firms?

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Explore Managing Customer Relationships

Blogs

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How to build a sustainable relationship with a problem client.

  • 27 June 2022
RefundPolicy.jpg Views

What’s gone wrong with leadership at firms that won’t give Covid-19 refunds?

  • 04 May 2020
Greggs.jpg Views

Which leadership approaches win a company admiration?

  • 09 December 2019
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What should organisations do to close the disability pay gap?

  • 05 December 2019
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Why leaders’ approach to values is as crucial as the values themselves

  • 21 November 2019
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Could a plea for shorter trading hours smash City stereotypes?

  • 11 November 2019
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What does Facebook/Twitter ad-policy clash tell us about critical thinking?

  • 04 November 2019
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Could a ‘Thunberg effect’ boost neurodiversity?

  • 03 October 2019
Explore blogs

Learning and development

45.3 managing stakeholders-577626138.jpg1 Spotlight

Spotlight on Managing Customers

  • 07 February 2022
collaboration_leadership_essentials.png Worksheet

Worksheet: Sales and Marketing Plans

  • 25 September 2020
collaboration_leadership_essentials.png Worksheet

Worksheet: Managing Customers

  • 01 April 2019
collaboration_leadership_essentials.png Worksheet

Worksheet: Recognising Customers

  • 19 March 2019
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Worksheet: Customer Relationship Management Theory

  • 06 March 2019
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Spotlight on Developing Sales and Marketing Plans

  • 07 December 2018
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Spotlight on Recognising Customers

  • 26 February 2018
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Spotlight on Customer Relationship Management Theory

  • 14 February 2018
Explore learning and development

Videos and recordings

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Putting customers first

  • 14 April 2021
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Introducing Managing Customer Relationships

  • 29 October 2018

Podcasts

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Institute Podcasts: 14th July 2021

  • 14 July 2021