In November 2020, we conducted a satisfaction survey to understand what our customers feel about Membership and whether it enhances their leadership capability.
Here's what we found out...
74% said they feel their leadership capability has improved.
75% said they are better equipped to deal with challenges.
76% said their confidence has increased.
89% said they are likely to retain their professional membership.
82% said they are satisfied or very satisfied with their membership.
(an increase of 3% from last year)
89% said they would be very likely or likely to recommend us.
(an increase of 4% from last year)
Where can we improve.
You’ve given us some great feedback on how we can do better, which we’re starting to work on already. But there's still room for improvement. Here’s a couple of areas we’re focussing on...
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