Leadership Essentials: Delivering Outcomes

All organisations exist to transform inputs (such as a skilled workforce, materials, information, capital equipment, land, buildings) into outputs (such as goods and services) to provide value for users. To achieve the best possible outcome, i.e. the overall value that users obtain because of the performance of the activity or service you provide, your organisation must focus on maximizing the quality of its transformation processes. Delivery of outcomes drives your organisation’s growth, profitability and sustainable impact.

‘Leadership Essentials: Delivering Outcomes’ provides an overview of why delivering outcomes is essential for leadership capability and includes ‘Top Tips’ on how delivering outcomes can help you become a better leader.

The Essentials leaflet is supported by three Spotlights that look at delivering outcomes in more detail to help you improve your leadership skills:

  • Outputs not Inputs
  • Measurement
  • Mindfulness

Please note: You can only unlock Leadership Essentials and Spotlights if you are a member.  

Going Further

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