Leadership Essentials: Building Trust
Trust is a firm belief in the reliability, truth, or ability of someone or something and underpins effective working relationships. The more someone trusts a colleague, manager or team member, the greater the likelihood that they will co-operate, share information and work effectively together. Trust therefore helps organisations run smoothly by increasing positivity, improving processes, and driving individual and team performance.
‘Leadership Essentials: Building Trust’ provides an overview of why building trust is essential for leadership capability and includes ‘Top Tips’ on how building trust can help you become a better leader.
The Essentials leaflet is supported by three Spotlights that look at building trust in more detail to help you improve your leadership skills:
- Importance of Trust
- Earning Trust
- Fixing Broken Trust
"Trust is the essence of Leadership"
"Being trustworthy, in someone’s eyes, is based on their own perceptions, and may be strongly influenced by the fracture of trust in the world around them. Indeed, people don’t automatically trust leaders these days. Trust needs to be earned through diligence, fidelity and applied effort"
"The idea that trust cannot be restored once it is lost is a myth. Though it may be difficult, in most cases, lost trust can be restored — and often even enhanced"
Covey with Merrill (2006)