Leadership Essentials: Communicating
Communicating with someone means sharing or exchanging information, for example by speaking, writing, or using technology. The sender has a message to convey and needs to decide how to ‘transmit’ it, for example, oral communication via telephone, face to face, team briefing, or written communication via email, text, document. The encoding of a message is the production of the message and the decoding is how the receiver is able to understand and interpret the message. Only when the receiver gives a response does the communication become two way.
‘Leadership Essentials: Communicating’ provides an overview of why communicating is essential for leadership capability and includes ‘Top Tips’ on how communicating effectively can help you become a better leader.
The Essentials leaflet is supported by three Spotlights that look at communicating in more detail to help you improve your leadership skills:
- Formal and Informal Communication
- Presentation Skills
Spotlight on Formal and Informal Communication
Spotlight on Language and Non-Verbal Communication (NVC)
"I do listen. I just wait for the words to stop and your eyes to speak."
Richelle E. Goodrich, (2017)
Spotlight on Presentation Skills
"A few mistakes do not a fiasco make. Professionals throw them off casually but file them away to reinvent as an endearing anecdote in later presentations. Make them part of the performance! Put them behind you and keep going whatever happens."
Ruth Bonetti, (2009)